Order Processing & Delivery Policy :
*Orders placed before 5:30 PM will be processed and delivered within 24 hours.
*Orders placed after 5:30 PM will be processed and delivered within 48 hours.
Delivery Coverage: Available across all Emirates.
Delivery Timings: Between 9:00 AM and 7:00 PM.
Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Privacy Policy
Le Mac is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose personal information when you visit our website, interact with us, or use our products and services.
Information We Collect
We may collect the following types of personal information:
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Contact Information: Including your name, email address, mailing address, and phone number.
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Preferences: Information about your preferences and interests related to our products and services.
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Usage Data: Information about how you interact with our website, including your IP address, browser type, pages visited, and other analytical data.
How We Use Your Information
We may use your personal information for the following purposes:
- To process and fulfill orders you place with us.
- To communicate with you about your orders, account, or inquiries.
- To send you promotional offers, newsletters, or marketing communications if you have opted in to receive them.
- To improve our products, services, and website experience.
- To detect, prevent, and address technical issues or fraud.
- To comply with legal or regulatory requirements.
Refund Policy
Please note that customers are not eligible for a full refund. Refunds will be processed after deducting a transaction fee of 2.9% + 1 AED from the purchase amount. This deduction is to cover payment processing fees. +971 54 382 0020
For further assistance regarding refunds, please contact our support team.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
Your Rights
You have the right to access, update, or delete your personal information. You may also object to the processing of your personal information or request a copy of the information we hold about you. To exercise these rights, please contact us using the contact information provided below.
Contact Us
If you have any questions or concerns about our Privacy Policy or our privacy practices, please contact us at: +971 54 382 0020/ lemacchocolate@gmail.com